In any organization, when you need a new service or item or software program, you need the attention of decision-makers…
And because those decision-makers are likely fairly busy, you need a plan that will capture their attention and explain the pros of your idea quickly.
In a field service management organization — or the service side of a larger customer service ecosystem — you might find yourself in a position to make the case for FSM software. On the field service side, you might understand all the pros — better inventory management and scheduling, higher customer satisfaction likely leading to retention and referral, and savings both in time and money — but you need to be able to communicate your case up the chain.
Download this ebook to learn how to make the case for a field service management solution.
eBook from Microsoft