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So today I had to look into why our newly activated SLA was causing our Case Resolutions to fail.   During this troubleshooting I came across some lessons learn that might be helpful to others. Lesson 1 When you activate a SLA it creates a workflow of the same name (in our case Atrio SLA) and a workflow per SLA Item.  However you cannot see the workflow using...

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Error: Access Denied 404 Scenario: A user changes his or her name in AD then when the username is updated in CRM it does not allow them to login under the new username. Access Denied Error or 404 Cause: This issue occurs when a user signs in via ADFS, the sign-in information may be cached on the Active Directory Federation Services (AD FS) server, or the UPN may no...

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