April 2016

Problem A bizarre issue occurred after an in instance of CRM 2011 is upgraded to 2016 on-premise: 1. When assigning entity to user or business unit,  an error message is prompted: “LOOKUP CONTROL ERROR: Cannot add item of typename= to the lookup control” 2. The same error message also prompts when saving the form after changing a field.   Since there is another, almost identical, CRM instance where this error does not...

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Problem A common problem that many users report in CRM is that the system is automatically sending out e-mail notifications to recipients for CRM Appointments without the user’s permission. However, you know CRM doesn’t automatically send out Appointment e-mails and there are no background processes or workflows that are sending these notifications. So what are the users referring to? Since CRM 2013, most users have been creating appointments through the...

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